Technology and Innovation in the Hospitality industry

engine means and Innovation in the Hospitality industryINTRODUCTIONthither be innovations that do not advance from the different sources. The addition consistent from analysis, position and harder plan is every that tummy be discussed and presented as the practice of innovation. solely this is all that charge be presented back it absolutely covers at to the lowest degree 90% of all able innovations. And the amazing performer in innovation, as in every(prenominal) added bea, willing be able abandoned if ashore in the conduct and skill of it.Purposeful, systematic innovations begin with the assay of the opportunities. It begins with intellection done what I accept alleged the sources of avant-grade opportunities. In change atomic number 18a, altered sources will accept altered accent at altered ages.It is give tongue to that very few of us accept Leonardos great office staff or genius and undersurface apprehend that our notebooks alone will control immortality. Inno vation is conceptual as well as perceptual. On this earth, we stub see a lot of technology based minds rough us who we as well accredit to as techno-freaks, but basically they ar the sole acumen for the luxuries that we get these daylights If Edison wouldnt form had foment about the absence of ablaze about him again he would never have had invented the bulb. Same goes with every individual invention and discovery that has taken abode in this world back time immemorial. engine room fit in to me is what keeps man going and enjoying what he does. If work has no interest left in it then the situation will come one day that everything will stop from developing and remain in the same sic for ages. Hospitality industry is a sector which need constant updating, in this industry we argon in 24/7 contact with the guests so we need to cater their regards and give them the best services that can peradventure be given. 5 of such major exploitations of technologies that has contri buted to the operational efficiency of ball-shaped hospitality industry atomic number 18 discussed further.Chapter 2Mobile Robots2.1 IntroductionThere is a growing interest in applying different concepts and techniques in confederate robots these days. Due to the change magnitude work load all the major companies and the hoteliers confront to have sharers which should have a number of characteristics such as simplified reconfiguration, anatomy, robust perception systems and most importantly the ability to interact with humans. free hotel assistant systems are based on a number of principles that dish out in the interaction with guests and service personnels to perform different parturiencys. Accompanying the guests to their entourage, providing them with general information, delivering small items to the guests and showing them different points of interest in the hotel are near of the aspects that we get to see in such robots. Each robot can as well apart handle some r egular plant tasks.2.2 WorkingThe robots can perform tasks based on the circumstances triggered by the structures automation system (BAS) apart from the exercisingr generated and appointed tasks. A topical anesthetic network (Ethernet) connects the robots and the BAS to a central server. Creating and developing the system and testing it in different environments was done by Robotics Integrated Development Environment (RIDE). maintainer robots were mostly advised as humanoid administration able of allowance bodies in altered means with sophisticated communication systems. Over the foregone few years a few ack straightledged ex full-bodieds of account robots appeared on market.These robots are chipped in the hotel building and affiliated to the central server via Wi-Fi. The guests can make a communicate for their need either by the endpoint in their room or by straight interacting with the robot. From the terminal in their room, they can make a request for small items like ne wspapers or snacks. In this way the central server will receive the request do by the guests and thus decide which robot to send. While the robots are not working, they are connected to the charging stations. There is a task director in the central server which will allocate the position task to the robot else will queue it in case of unavailability. The robot will plan the work and move accordingly from the starting point which has the order of the items asked for to the updating by the guest on the continue screen of the robot which indicates the end of the work i.e. the guest received his order. Further, the robot will sort out for the next task or else go back to the charging station.2.3 ExampleSacarino, is a type of a robot which interacts with the guests utilise its touchscreen and the Loquendo voice recognition system. This robot includes a chat box which provides more(prenominal) detailed things that include the restaurants schedule, location of the shops, wear fo recast and about the services that the hotel provides. These all-mains(prenominal) robots are acclimated by Hotel Novotel in Valladolid (Spain).2.4 Future chain of mountainsAccording to the preter native Valley theory, robots should be do more human like in order to create a friendly atmosphere around so that the guests become increasingly positive and empathic towards the robot. Giving this human touch to the department of robotics will prove to be more beneficial in the near future.Chapter 3Airfare Forecasting Feature3.1 About KayakKayak.com is a croak website which can be further stated as a get metasearch engine operated by Kayak Software Corporation. On the fifteenth of January 2013 at 12.45 pm, kayak.com launched an airfare forecasting feature article in its website which they believe will serve up the exitlers make the right decision.Kayak is not the first company to quip an airfare forecasting feature, in 2003, Farecast.com debuted an agnate concept, touting an all- embracing accurateness of about 75%, it was bought by Microsoft in 2008 which further became the base for Bing Travel. Kayak has two important aspects which makes it more efficient and powerful. The first one is the range of trustfulness aim and the aid one makes up the ability to initiate and develop new technologies to this feature due to the great financial horsepower which they inherited by the leveraging of kayak by Priceline for $1.8 billion. Kayak is in addition superior in toll of tapping more information than what Bing actually does.3.2 About the featureThis feature anticipates weather the bell will cut or fall with a confidence level in the divination over the next s withal days. For instance, flights from A to B has 1200 flight options along with a graph showing the price trends and an inscription reading price may rise in 7 days with a suggestion besides it as book now. Further clicking on the graph a set of information is revealed which talks about the price tr end history over a particular occlusive with the confidence level saying that the price may rise or fall within a certain approximation amount. being a very useful tool, this feature of kayak has almost 1 billion searches annually.3.3 BasisKayak states that it developed the forecasts with the help of mathematical models and algorithms that are based on past pricing history from sources like online travel agents, wholesalers, low cost carriers and reservation systems.3.4 AFF (Confidence level)This tool of kayak covers roughly 50% of the searches for the flights done by the people on the site. The confidence level of this particular feature ranges from 55% to 95%. However high the confidence level is, no system can be 100% accurate so there is invariably a scope for error and improvement. Hence, kayak always tells their customers to book it if they see a good price.3.5 Impact after employAfter using this feature, the travellers are happy because it saves their time and helps them in every possible way. The prediction of rise/fall of the prices helps them make a break down decision. In this way, not only Kayak is benefitted by getting an ample number of searches but also the customers are satisfied because of the fulfilment of their needs which primarily includes saving moneyChapter 4leaders in susceptibility and Environmental Design (LEED)4.1 IntroductionDue of the increasing demands, there is an outgrowth in the pollution as well as degradation of the natural things observed. The hotels are the prime places where we cannot compromise for high life or even for the demand of the guests for that matter. In this case, the safeguarding of nature is almost impossible For such a crisis Leadership in Energy and Environmental Design (LEED) came up with a chopine in which the hotels would be rated according to their efficiency and the level of maintaining the common buildings and use the resources efficiently.4.2 Criteria for certificationBased on the location, environmental awareness and applications, construction and the designs of the buildings, the hotels are judged. The hotels eligible for this certificate have to share all the details of the muscularity and water apply by them over a certain period of specified time. It is not at all easy to get through this. Only two hotels in US are certified by LEED till date.4.3 Hotels in US certified by LEEDThey are propinquity Hotel in kibibytesboro, North Carolina and the Bardessono Hotel in Yountville, California.4.4 The BardessonoThe Bardessono, a boutique hotel in pe-tsai Valley was given the LEED platinum certification by the US Green building council in 2010. This hotel uses a 200 kilowatt solar power system. There are about 947 solar panels mounted on the hotels flat tire roof top. These solar panels make the hotel almost invisible to the neighbours. There are geothermal systems installed along with these solar panels which provides cooling and heating to the rooms.4.5 Impact and s copeIn order to get the LEED certification, the hotels have started adopting the different ways and applications of green technology. Water conservation which was the major issue since ages is now being taken under consideration. LEED contributes to the environmental safeguarding to a great extent thus large the hotels a wider scope for developing in this area, developing the green building theory.Chapter 5Decision Support System5.1 IntroductionThe awfully increasing number of allowance (hotel rooms) bookings are not alone intensifying the opposition in the travel industry, but as well alert travel intermediates (i.e. e-companies that accumulate information about altered travel products from altered travel suppliers) into the fierce competition of travel products i.e. hotel rooms for the best prices. A GIS (Geographic knowledge System) based decision support system is used by hotels now-a-days that using essential location and hotel characteristics can predict objective rates of rooms of the hotel and anticipate temporal room rate prices. The temporal anticipation of room rates can be used for calibrating the cost of the future bring forth by examining the hotel room rate history.5.2 WorkingDSS unites a widely used data mining framework that allocates access to many of ready to expire algorithms that a domain expert uses and it presents the possibility of attaching new algorithms once they are matured. This system has been created and evaluated in co-operation with companies where travel technology solutions are generated, specifically scroll management and costing solutions for many websites and travel agencies worldwide.In DSS, by accessing all the required data from the corporate database, the analyst is able to choose the discussion section of investigation. It permits him to add additional data that he thinks is significant in the analysis. much(prenominal) data could be the things of interest around the hotels, availability of the transportation, historical places and so on5.3 GISThe GIS technology was specifically used for estimating the distance amid the properties and mapping (Sarip, 2005). GIS was unintegrated into an automated process for property valuation (Gracia et al., 2008) which allocates support in tolerance to ascribe and layer spacial data to represent compound spatial relations to examine spatial data and to show that data in the form of maps (Densham, 1991).5.4 ModelsTwo types of models form the basis of the GIS based decision support system viz., the one on hedonic pricing theory which is made up of the hotels intrinsic characteristics (amenities, facilities) and different locational characteristics (museums, restaurants) And the second model is made up of the historical room rates of the hotels.Chapter 6Streamlined RFP Technology6.1 IntroductionOn the 14th of April, 2010, Cvent, a prime event provider of online event administration, website selection and event sourcing solutions, has extended its assoc iation with Hyatt by unify the Cvent Supplier cyberspace, as electronic Request For Proposal (RFP) program for events and meetings, with count on, a point of sale propriety sales application of Hyatt. After Hyatt see a substantial increase in group business RFP garishness as an aftereffect of retailing its hotels on the Cvent Supplier Network, this technological affiliation was completed in 2009. With the rush of group business leads being sent to Hyatt Hotels, an mingle solution was essential to seamlessly transform the RFPs of Cvent to the in-house sales application at Hyatt.6.2 WorkingThis affiliation permits for a seamless shift of data between Cvent and Envision, so that all RFPs directed to full service Hyatt properties via Cvent Suppliers Network will automatically arise in the Envision System, says the Executive crime President of Sales and Marketing at Cvent, Chuck Ghoorah.Sales delegates at Hyatt will be able to review Cvent RFPs inside the Envision database, accel erating the accuracy and reaction time in reproducing. The Envision database comprises data about guests and also the Hyatt hotel features which include guestrooms, banquet and meetings bookings and moreover the agendas for Hyatt properties globally.6.3 Impact after roleWith this integrating of the RFP program, the Hyatt properties can save a lot of time. They no nightlong have to go on Cvent every time to check for their bookings for events and meetings, these directly are transferred to their software, Envision, thus simplifying a lot of things.Chapter 7SummaryTechnologies have always played a vital role in the development of mankind. They not only make people well upgraded but also quick paced in this competitive world. The good old days of simplicity are slowly fading away and all people want is the top most luxuries and facilities that anyone can ever get or even think about. Five of such technologies that have contributed to the operational efficiency in the global hospital ity industry have been discussed above. This generation is supposed to be the time when all the ideas and the theories were to be converted into practical and it is happening likewise. The time is not far when technologies along with the applications and systems will overpower man. Then, the terms of luxury and comfort will have a different meaning altogether.